Your Pending Custom Order


Your Pending Custom Order

Thanks for your custom fit order!

Your custom Lottie's will be hand made by LJ, with your measurements as a referance as well as any additional notes you've added at checkout.

This is meant to ensure a great fit and to accommodate any fit needs you have.

If your custom order isn't quite right let us know. We offer a remake guarantee on any items purchased as custom fit.

Wait time
Expect to wait a while. There is no set time for how long custom fit items take to process and ship. This slow fashion process can take several months.

All custom items are processed in the order they are received, are hand made by LJ personally, and shipped when completed.

Why Does it take so long?
All Lottie J. items are hand made by, at most, two people at any given time while custom orders are handled exclusively by LJ. Hi, thats me. Thanks for being here.

Depending on your needs there may be custom pattern drafting and testers made in order to ensure fit. LJ does all this by hand too.

Supplies may need to be ordered and recieved before processing can start.

Ready to ship items are made along side custom orders. This keeps the lights on while all the other behind the scenes work happens. Custom orders are individual makes and often can't be made in a production batch the way RTS items are made (i.e. customs take longer than RTS)

All of this takes time and your patience is appreciated.

Did you forget about my order?
No, rest assured that your order can't be forgotten about.

All orders show up in the system until marked as "shipped". After that you will recieve a notification with tracking info.

Status checks
You are welcome to check up on where your items are in the process by sending an email including your order number.

Please keep in mind that this process can take months. Excessive progress check emails will not speed up the process. Replying to status check messages takes time away from the production of your order. Please be understanding.