ORDERS TAKE A WHILE!
PLEASE BE PATIENT
READY TO SHIP
RTS items are already made and ready to ship. If you order items that are RTS they will ship out quickly.
If RTS items are ordered with preorder and/or custom items they are held until the complete order has been through the production process, then shipped together.
Lottie J. is moving away from ready to ship and focusing more on preorder to avoid the "sell out" and panic ordering.
When you purchase preorder items you are buying an item that hasn't been made yet.
Supplies for production are ordered after you purchase.
As soon as supplies are in studio a large batch of items can be made, by hand, by a team of just a couple people.
When the production batch is finished all items are processed for shipping.
This can take some time. Thanks for your patience.
When your order hits the mail you will receive an email with tracking info. If you have not recieved an email your order is still in the production phase.
You are welcome to check up on your order. Please send a DM or email including your order number and we'll get back to you about where your items are in the queue.
Please keep in mind that status check DMs & emails will not speed up the process. Replying to messages takes time away from the production of your order. Please be understanding.
Expect to wait a while. There is no set time for how long custom fit items take to process and ship.
This slow fashion process can take several months.
You'll get an email notification that your order is in the way, including tracking info, when your order hits the post.
Why the long wait?
Everything is hand made. Always.
The Lottie J. team is so small! Nothing in our production process is outsourced. That means that our tiny team is hand making everything that Lottie J. has to offer.
Custom orders are handled exclusively by LJ.
Here are some things that help contribute to a longer wait time:
- Custom orders can't batched the same way that other orders can be, so they take more time.
- Some custom fit orders require the drafting a new sewing pattern in order to accommodate fit needs.
- All items are made in the order ther were received. The order queue can have as many as 50 individual orders at one time
- Our team is so so small. LJ is head of design and production and has no more than two assistants working at a time.
- Supply orders can take time.
All of this takes time and your patience is appreciated.
Did you forget about my order?
Rest assured that orders placed via the Lottie J. store cannot be forgotten about.
Your order is in the digital queue until it's shipped and a hard copy of each order is printed until it can be paired with the complete order and shipped out.
You will recieve an email notification with tracking info.
Did you forget? Please check that you added all necessary info in the notes at checkout.
If your info wasn't included the notes before you placed your order, your order may have been pushed to the back of the queue awaiting missing info.
Please see the FAQs & Policies page for more information.
You are welcome to check up on your order! Please send a DM or email including your order number and we'll get back to you about where your items are in the queue.
Please keep in mind that this process can take several months. Excessive progress check DMs & emails will not speed up the process. Replying to status check messages takes time away from the production of your order. Please be understanding.
We offer a remake guarantee on any items purchased as custom fit. Let us know if there is a fit issue, especially if your specified fit needs were not met. We will fix it for you.